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Angie's List: Is It Working for You?

We've mentioned Angie's List as a referral site for contractors, designers and tradespeople but we want to know from you if you've found success using this service and would recommend it to others? They seem to have made a few changes lately and are pumping money into marketing but should we all be jumping in and trusting their findings? Or should we just rely on our own due diligence when it comes to hiring a contractor?

Tags: angies list, contractor, reference

Charles & Hudson | September 21, 2009 | Comments () |

drumpf

I signed up on Angie's List and paid their fee. I found reviews of contractors that were 2 years or older. I think one was not even in business anymore or the phone number was wrong. If you sign up for a months, it automatically renews and you get charged for subsequent months, so you have to cancel either by sending them an email or calling. I find that annoying. My opinion is that the site as it is now with having to pay a fee, does not work. They need to find a way to make it free again. The idea behind it good.

Charles & Hudson

Thanks for sharing your experience with Angie's List. With such a large database it's got to be hard to update but there also isn't much moderation of vendors. The subscriber issues are definitely a pain and we hate companies that make it difficult to unsubscribe. Hope others can share their pros and cons with Angie's List.

ritaro

I have used Angie's list for services from tree cutting to plumbing and have yet to be disappointed. The coupons offered by certain companies have always covered the cost of the yearly membership. For me, it is a useful and appreciated service.

jmurphy42

As the owner of a construction company - I am thumbs down on AL. My only three feedbacks were from 1) a client who wrote at a point of natural frustration - 80 percent through a addition/kitchen remodel whom had a few legitimat complaints that were all resolved to 110% - never was communicated on AL. 2) A client who complained about price on a project that was bid at 1/2 the market rate and 3) A mystery feedback from a person who was never in our database as even every leaving a name and number (and we record "EVERY" name and number" who complained that we did not call them back. When I called and wrote to ask Angies List list on how to deal with this my only options were to write a rebuttal (now I am the defensive company) or to recruit my good clients to pay for AL membership so that they can overpower the negative feed back. My clients don't need Angies List as they have me.

Charles & Hudson

Great feedback from a contractors point of view. Definitely seems like AL has you in a bind if you choose to place value in the comments. AL really needs the big numbers to make it work effectively.

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